Order flow
The path an order takes from channel to delivery.
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Steps in the flow
- 1The new order is fetched from the channel and appears in the Orders screen.
- 2Stock is reserved and deducted from the other channels.
- 3Order, shipping and delivery status are tracked from one screen.
- 4A shipping label is generated and printed.
- 5The tracking number is reported back to the channel and the order moves to Shipped.
Order statuses
| Status | Meaning |
|---|---|
| New | Fetched from the channel, not processed yet |
| Approved | Stock reserved, moved into preparation |
| Packed | Picking and packing complete |
| Shipped | Tracking number sent to the channel |
| Delivered | Carrier confirmed delivery |
| Cancelled / Returned | Order cancelled or a return has started |
Bulk actions
Select several rows in the order list to run bulk actions.
- Bulk approve and pack
- Bulk label generation and printing
- Picking list output
- Bulk invoice creation
Printer setup
If you use a thermal label printer, select the 100x150 mm label size under Settings > Printer.